Privacy Policy

Who operates Libo Coffee

Tran Ngo is the sole proprietor and owner-operator of Libo Coffee in Chino Hills, California.

What this covers

This policy explains how Libo Coffee collects, uses, and protects information when you order ahead in Chino Hills, CA.

Information we collect

When you place an order, we collect the information needed to prepare it and get it to you: your name, email or mobile phone number, order details, and your fulfillment preference (and delivery address when you choose delivery). Payment is processed by Square; we do not store your full card number.

SMS text messaging

If you check the separate Libo Coffee text-update checkbox at checkout and provide a mobile number, you may receive transactional text messages about that order. Customer transactional messages cover four order lifecycle events: order received, order accepted and in the queue, order ready, and order cancelled. An authenticated Libo Coffee owner may also send an order-support reply in that same thread — a canned reply (order ready, a substitution question, a delay update, or confirming pickup time) or a short custom message — to support that specific order; these owner replies remain non-marketing and tied to that order. These messages are tied to your order, not marketing.

We do not sell, share, or disclose mobile information, including messaging opt-in data and consent, to third parties or affiliates for their own marketing or promotional purposes. A customer number is used only to send updates about that customer's own order.

Customer checkout consent covers customer order updates only. Owner enrollment is separate and is not required for customers.

Only an authenticated Libo Coffee owner can enroll a configured phone number in the protected owner workspace for optional operational alerts, including a protected order link when payment clears and pickup reminders while an order remains unacknowledged.

Libo Coffee operational alerts are optional. Typically 1-3 messages per order. Message and data rates may apply. Reply STOP to opt out, START to resume, or HELP for help.

Message frequency varies by order — typically one to three messages per order (confirmation and order status). Message and data rates may apply.

Reply STOP at any time to stop receiving messages, START to resume, or HELP for help. You can also reach us at hello@libocoffee.com.

How we use information

We use your information to process orders, communicate order status, provide customer support, and keep our ordering and fulfillment operations running smoothly. We do not sell personal information.

How we share information

We share information only with service providers that operate or support ordering: Square for payment processing, Twilio only when transactional SMS is enabled, Amazon Web Services (AWS) for hosting and runtime services, and Neon for database storage. Naming an SMS provider here does not mean live SMS or marketing SMS is enabled. Mobile information, including messaging opt-in data and consent, is not shared with third parties or affiliates for their own marketing or promotional purposes.

Data retention

We keep order and customer records for up to seven years for support, accounting, payment dispute, and audit needs. Transactional message and email records are retained for up to three years; proof of your messaging consent and opt-out choices for up to four years (and an active opt-out for as long as we might otherwise text that number); public event analytics for up to 18 months; and operational logs for up to 90 days where the hosting platform allows that control.

You can ask us to delete or anonymize your information by contacting us at hello@libocoffee.com. We review requests manually, remove contact details where allowed, and keep only records we still need for accounting, refunds, disputes, security, opt-out suppression, or other legal obligations.

Contact us

Questions about this policy or your information? Email hello@libocoffee.com.