Terms of Service

Business operator

Tran Ngo is the sole proprietor and owner-operator of Libo Coffee in Chino Hills, California.

Agreement to terms

By placing an order with Libo Coffee, you agree to these terms. If you don’t agree, please don’t place an order.

Ordering and fulfillment

Orders are prepared to order for pickup inside Chino Hills, CA, or for delivery when you choose delivery and it is offered at checkout. Fulfillment times are shown at checkout and may change based on order volume.

Payment

Payment is collected at checkout and processed by Square. Prices, availability, and menu items may change without notice.

SMS messaging terms

The Libo Coffee transactional messaging program is optional. If you select the separate text-update checkbox at checkout and provide a mobile number, you consent to receive transactional text messages about that order. Customer transactional messages cover four order lifecycle events: order received, order accepted and in the queue, order ready, and order cancelled. An authenticated Libo Coffee owner may also send an order-support reply in that same thread — a canned reply (order ready, a substitution question, a delay update, or confirming pickup time) or a short custom message — to support that specific order; these owner replies remain non-marketing and tied to that order. Consent is not a condition of purchase and is not shared with third parties or affiliates for their own marketing or promotional purposes.

Customer checkout consent covers customer order updates only. Owner enrollment is separate and is not required for customers.

Only an authenticated Libo Coffee owner can enroll a configured phone number in the protected owner workspace for optional operational alerts, including a protected order link when payment clears and pickup reminders while an order remains unacknowledged.

Libo Coffee operational alerts are optional. Typically 1-3 messages per order. Message and data rates may apply. Reply STOP to opt out, START to resume, or HELP for help.

Message frequency varies by order, typically one to three messages per order. Message and data rates may apply. Reply STOP to opt out at any time, START to resume, or HELP for assistance. Carriers are not liable for delayed or undelivered messages.

Our Privacy Policy, including the mobile-information terms, is available at https://libocoffee.com/privacy.

Cancellations and refunds

Contact us as soon as possible at hello@libocoffee.com if you need to cancel or change an order. The public order-status page cannot directly cancel or refund paid, preparing, or ready orders.

Owner-approved cancellations for paid orders are reviewed manually before any refund decision. We do not issue automatic refunds from the website.

Changes to these terms

We may update these terms as our ordering and fulfillment service evolves. The version in effect at the time of your order applies to that order.

Contact us

Questions? Email hello@libocoffee.com.